Privacy Policy

Elevate Estate Consulting is a real estate investment advisory firm based in Delhi NCR, India. We operate the website located at [your domain] and provide personalised property investment consulting services to clients in the Delhi NCR region and beyond.

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how it is used, and the choices you have regarding your information. We process your data in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect information that you voluntarily provide to us through our contact forms and consultation requests, as well as certain information collected automatically when you visit our website.

Information you provide directly:

• Full name and contact details (phone number and email address)
• Investment budget range and financial goals
• Property preferences, unit configurations, and location interests
• Any additional information you voluntarily share in messages or consultations
• Communication records from calls, WhatsApp, or email exchanges

Information collected automatically:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages viewed, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

We use the information we collect for the following purposes:

• To respond to your consultation requests and schedule advisory calls
• To understand your investment goals and provide personalised property recommendations
• To send project updates, new listings, or investment insights relevant to your stated interests
• To improve our website's content, design, and user experience based on usage data
• To maintain records of client interactions for service continuity and compliance
• To comply with applicable legal and regulatory obligations

We will never use your data to send unsolicited bulk marketing communications or sell your information to third parties for their marketing purposes.

Elevate Estate Consulting does not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

• Developer Partners: If you express interest in a specific project, we may share your name and contact details with the relevant RERA-registered developer to facilitate a site visit or booking process — only with your explicit consent.
• Service Providers: We use third-party tools for form submission (Formspree), email communication, and website analytics. These providers have their own privacy policies and are bound by data processing agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Elevate Estate Consulting or our clients.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that transaction. You will be notified via email or prominent website notice before any such transfer occurs.

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymous.
• Preference Cookies: Remember your settings and choices to improve your experience on return visits.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality. We do not currently use advertising or retargeting cookies.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These include:

• Encrypted data transmission via HTTPS/SSL across our website
• Restricted internal access to personal data on a need-to-know basis
• Use of reputable, security-compliant third-party service providers
• Regular review of our data handling and storage practices

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Consultation enquiries and contact records are retained for up to 3 years from your last interaction with us
• Completed client transaction records may be retained for up to 7 years for legal and compliance purposes
• Website analytics data is retained in anonymised form and subject to the retention policies of third-party analytics providers

You may request deletion of your data at any time (see Section 8 — Your Rights), subject to our legal retention obligations.

Under applicable Indian data protection law, and in alignment with international best practices, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by replying "STOP" to any message or emailing us directly.
• Portability: Request a structured, machine-readable copy of your data where technically feasible.
• Withdrawal of Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days.

Our website may contain links to external websites, including developer project pages, property portals, and social media platforms. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their practices.

We encourage you to review the privacy policy of any external site you visit. The presence of a link does not constitute endorsement of that site's privacy practices.

Our website and services are intended solely for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a notice on our website.

We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through any of the following channels. We are committed to addressing your queries promptly and transparently.